Customer Care
Availability of Service
08:30-17:00 Monday-Friday, excluding Bank holidays
Contact Methods
By phone: 0845 833 9971
By text/mobile: 0770 259 8408
By fax: 0845 833 9979
By email on info@clear-links.co.uk
By letter to:
Clear Links Support Ltd
15 Napier Street
Sheffield
S11 8HA
In person at our offices
Out of normal working hours an answer phone service is provided, or requests can be logged via email.
Service Measures
Clear Links Support Ltd aims:- To monitor and review all service documentation on a regular basis
- To review or produce new documents at least annually, or more often if appropriate
- To update all forms of communication at least annually, and more often if appropriate
- To answer telephone calls promptly and respond to voice mail messages within one working day
- To address correspondence (print or email) requiring a response within five working days
- To consider and respond appropriately to compliments, complaints and feedback
Feedback and Monitoring
Clear Links Support Ltd will undertake:- Annual reviews with service partners
- Customer follow up calls
- To provide feedback documentation
- To respond to correspondence and communication
Clear Links Support Ltd aims to deliver and maintain high standards of service to all our users. We will be happy to receive any suggestions you may wish to pass onto us regarding the development of our services. Occasionally things may not go according to plan or you may have particular concerns. If this happens then we do need to know in order to assist in resolving your concerns fairly and sensitively and to enable us to learn from them.
We will deal with your Compliment or Complaint in accordance with our policy, copies of which are available on request. The purpose of the Compliments and Complaints policy is to ensure that compliments and complaints are properly administered, recorded and acknowledged.
ComplimentsPositive feedback is both welcome and useful and can be given informally either directly to the member of staff or to their manager, who will inform the relevant member of staff.
Formal compliments can be made in writing to:
Clear Links Support Ltd
15 Napier Street
Sheffield
S11 8HA
Or by email on info@clear-links.co.uk
We view a complaint as any clear expression of dissatisfaction with our service which calls for a response.
We aim to make sure that making a complaint is as easy as possible.
Firstly you may wish to get in touch with your contact at Clear Links Support Ltd to discuss the issue informally. They will do their best to help resolve your concerns immediately. If you are not sure who you need to contact we will be happy to discuss this with you and direct you to the correct personnel. At this point Clear Links Support Ltd will make a record of the complaint.
If the issue is not resolved to your satisfaction you can request a copy of the Clear Links Support Ltd Formal Complaints Policy.
Clear Links Support Ltd
15 Napier Street
Sheffield
S11 8HA
By email: info@clear-links.co.uk
By fax: 0845 8339979
By phone: 0845 8339971 (local rate)
By text/mobile: 0770 2598408
