Client Support Process

Clear Links uses the term 'Client' to refer to the people we support.

Below are the 5 Steps outlining the registration process and request for support for Clients. If at any time you have any queries you can talk to someone during office hours on 0114 278 68 66 or you can email info@clear-links.co.uk

In accordance with UK Data Protection legislation, Clear Links will hold, process and use your data exclusively to provide you with the service for which you registered. Requesting support signifies consent to us collecting personal information. It also confirms your agreement that Clear Links may pass on relevant information to all those involved in the support work process.

You are referred to us for specialist support for your education. Your institution may send us all your details so that we can put support in place, or ask us to contact you for this information.

We will store your details in our database. The information about your requirements is available to Clear Links office staff; the information is passed on to Clear Links Support Workers on a 'need to know' basis. See Data Protection for more information.

We will send you documents to read regarding your support in an accessible format. These will be in an accessible format. They will include Guidelines for Working with a Support Worker and information about Confidentiality.

Should have any questions please contact the Clear Links office.

You should also read the 'Client Terms of Business' which constitute the contract between Clear Links and you, for the supply of the Support Worker’s Services by Clear Links to you. They are deemed to be accepted by you by virtue of the request for the use of a Support Worker, by the acceptance of the Support Worker’s Services or by the signing of a time sheet, whichever is the earliest.

You will be allocated a Support Supervisor in the Clear Links office; the Support Supervisor will match you with a Support Worker. The Support Supervisor remains your first point of contact for any queries about your support. When a Support Worker is matched to you we will send you a confirmation which details the information about the Support Worker and the support to be provided. The Support Worker will then contact you to arrange the next step – a booked support session.

The Support Worker will have arranged to meet you for your first session. A session is booked between you and the Support Worker; the Clear Links office is informed of this. After the session has taken place you should sign their Timesheet to confirm that the session was booked.

After your first session with a Support Worker we will contact you for feedback and to make sure everything is going well. We will then contact you periodically over the year for feedback and to invite you to drop in days and meetings at your university. You can contact us whenever you wish to ask any questions or give us any feedback.