Assistive Technology Service

Clear Links  provides a high quality, friendly ‘one-stop shop’ specialist Assistive Technology and maintenance and support service for dyslexic and disabled people. We comply with the Quality Assurance Framework and are DSA QAG registered as an approved supplier.

What do we offer?

Equipment: We supply assistive and adaptive hardware, software and peripherals. This allows users to access information and work independently and efficiently.
Delivery, installation and familiarisation: Our delivery, installation and familiarisation is carried out by a trained IT engineer.
Maintenance and Support: We provide comprehensive maintenance and support for the equipment we supply.
Insurance: We can arrange insurance for the computer equipment, peripherals and software we supply.

Delivery Area Map

Delivery, installation and familiarisation

Upon receiving an equipment order we will send out confirmation to the Client in an accessible format.
Prior to delivery all computer hardware, peripherals and software will be installed and configured suitably. The computer system will be tested to ensure that everything is working correctly.

We will deliver equipment within 10 working days of receipt of funding confirmation. This timescale may be adversely affected by changes or additions to the equipment specification, fuel shortages, sub-contractor industrial problems, non-availability of items etc. If we expect a delay in obtaining an item from the order we may make a part delivery and follow up with a further delivery when the items become available.

The delivery, installation and familiarisation will be carried out by a trained engineer.

Upon delivery our engineer will set up the equipment and take the Client through a process of familiarisation: an introduction to using the computer, how to use peripherals, how to access the internet, how to back-up and restore data, anti-Virus protection, how to request technical support.

Post Installation Follow Up

We contact each Client a few days after installation to confirm that they are satisfied with the equipment and to answer any questions they may have.

Maintenance and Support

Our Maintenance and Support services are available:

9:00 am - 5.00 pm Monday to Friday (excluding public holidays)

We provide comprehensive maintenance and support for supplied hardware and peripherals for the duration of the Client’s course.
Requests for assistance can be made by telephone, text, email or in person at our offices. Out of our normal working hours an answer phone facility is provided, or requests can be logged via email (opens new window).

For support requests made by telephone a dedicated free phone technical support number is provided.

The Assistive Technology Service provided by Clear Links is a regional service. We believe that allows us to provide the best quality supply and support service.

We are based in Sheffield. Our on-site Maintenance and Support service is based on a 2 hour driving distance from our base.

Clear Links Clients approved by funding bodies will have been determined on the basis of the 2 hour driving distance area. However should a Client be further away from their usual residence and require maintenance and support, Clear Links can offer a return-to-base support service by courier for the whole of the UK mainland.