Assistive Technology Frequently Asked Questions

Q: My funding body has given me permission to order my equipment. What shall I do?

A: Contact us for guidance. We will probably need to see a copy of your funding confirmation letter.

Q: When will you deliver the equipment?

A: We deliver all hardware and software within 10 working days of confirmation of your funding. One of our engineers will deliver and set up your equipment. We will arrange a convenient time for you.

Q: I have been recommended a desk top computer on my needs assessment but I would prefer a laptop. Is it possible to change?

A: It is sometimes possible to change – contact us for more information.

Q: I have been recommended a computer in my needs assessment but I would like a higher specification. Is it possible to upgrade?

A: Yes, it is possible to upgrade as long as you are prepared to pay the upgrade cost yourself and provided the upgrade does not compromise the original purpose of the computer in the needs assessment. If you would like to discuss any potential upgrades please contact us.

Q: I am an NHS funded student, I have received the money for my equipment, what do I do now?

A: Before Clear Links can deliver your equipment you will need to pay Clear Links. You can pay by cheque or bank transfer. Please contact us to arrange the payment.