Students happy with the technical support since 2013
Clear Links provides an efficient and friendly service to students and assessors.
We operate from our office in Sheffield with a delivery area covering Yorkshire, the North West and the Midlands.
Our team is available 9:00 am – 5.00 pm Monday to Friday (excluding public holidays)
Feedback from students
2012 to 2016 feedback results:
100% said it was easy to arrange delivery
98% said the Engineer was either on time or early for the delivery time
98% said the Engineer was helpful and friendly
100% said that the Engineer answered all their questions
“He was very friendly and trustworthy.”
“Smoothly done, great job.”
“Very efficient, friendly engineer, great service.”
“Delivery was quickly arranged and carried out. 5* for delivery.”
“The man that set mine up was extremely helpful 🙂 thanks.”
“It was a good delivery service only if they were all like this.”
Maintenance and Support Information
We provide comprehensive Maintenance and Support for supplied hardware and software for the duration of the student’s course.
Requests for assistance can be made by telephone, text, email or in person at our offices. Out of our usual working hours an answer phone is provided, or requests can be made via email.
For support requests made by telephone a dedicated free phone technical support number is provided.
The Assistive Technology service provided by Clear Links is a regional service. We believe that allows us to provide the best quality supply and support service.
|Item||Required features||Permitted exclusions|
|Accidental damage, fire, theft and malicious damage||X|
|Full reinstatement of all hardware and software to at least the standard originally supplied||X|
|Worldwide cover to be provided, if requested||X|
|Cover not limited to a single claim||X|
|Theft from unlocked/unsecured premises or vehicles||X|
|If an item is lost or misplaced||X|
Key Performance Indicators for December 2016:
Delivery confirmation sent to student within 1 day 100%
On time delivery (within 2 hours) 100%
Delivery within 10 days of receipt of funding confirmation and any required payment 100%
firstname.lastname@example.org or 0114 278 6866