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“Clear Links’ specialist service is flexible, collaborative and brings certainty to our ambition to deliver the best quality and reliability of services to our students.”

Sam Gamblin

Disability Team Manager, University of Birmingham

Features + Benefits

Clear Links is the leading specialist NMH support provider nationwide. This is thanks to the sole focus on providing our innovative, reliable, quality support services to disabled students.

A genuine commitment means measurable actions and results, not just words.

Specialist NMH Student Support Provider

We dedicate our resources to running and developing the best NMH support service.

Our specialist training, 50-strong dedicated office based team, purpose built management system and quality assurance mechanisms are some examples of our unrivalled dedication to the NMH sector.

Our working practices are transparent and accountable.

Our bespoke system allows us to create and compile student support reports, as well as record critical data.

Our Quality Assurance team monitors these meaningful statistics to continuously improve the service we deliver to students and to HEPs.

 

Benefit: This unconditional commitment to NMH support and the resulting purposeful dedicated investments allow Clear Links to confidently deliver the highest standard of service to you.
True NMH Support Experts

True experts with relevant qualifications and experience make up our Support Service, Quality Assurance Team and Development Team.

Clear Links’ office based staff hold the following qualifications:

  • Dyslexia; PGCert Supporting Adults in Higher Education with SpLDs, PGCert Teaching Adults with SpLD in Higher Education (FE/HE), and OCR Level 5 Diploma in Teaching Learners with Dyslexia/SPLD
  • Autism/Asperger syndrome, 3 staff holding qualifications in PGCert Autism and Communication and PGCert Autism and Asperger Syndrome
  • Notetaker training, staff qualified through the courses: City Lit Train the Trainer and CACDP Notetaking for Deaf People – tutor training
  • Sighted Guide(Mobility and Orientation qualification)
  • Sight impairment, Certificate in Visual Impairment, Diploma in working with students with sight impairment
  • D/deaf and hearing awareness, 3 staff holding Sign Language up to CACDP Level 3 BSL.

Our team of dedicated specialist developers have created Crystal, and made our system flexible, reliable and easy to use.

  • HEP partners can access and export records and all management information required.
  • Students have access to guidance and their diary which shows all booked session details. They also confirm timesheets and submit feedback through their access to Crystal.
  • Support Workers have access to training, guidance, assignment details and timesheet submission through Crystal.

Clear Links’ system is fully customisable and our team of in-house specialist developers ensure that reports are tailored to suit specific requirements.

 

Benefit: Clear Links has a true understanding of the issues and challenges faced by HEPs, students and support workers. This in-house, invaluable and wide ranging set of skills and experience strengthens and facilitates the interactions with all stakeholders.
15,000 Nationwide Support Workers

nationwide network of 15,000 motivated, qualified and committed support workers has been built over the past 10 years thanks to our supportive culture and excellent benefits.

Clear Links’ support workers receive above national living wage remuneration, training & CPD and continuous support through our specialist, qualified and experienced office staff and our online system, Crystal.

Students can give feedback on their support workers at any time. We use the feedback to tailor our training and guidance, as well as feeding it back to each support worker so that they know what a valuable service they provide.

 

Benefit: Looking after our support workers and being committed to continuous improvement has a direct impact on service quality and student satisfaction. With Clear Links, support workers are happy, retained year on year and committed to deliver the best service to students
Student Satisfaction

92% of all students supported in the 15/16 academic year by Clear Links have given us feedback, resulting in an outstanding 98.5% satisfaction rate!

All feedback is monitored daily by our Quality Assurance Team, and responded to quickly and efficiently. We pride ourselves in delivering excellent customer service to both students and HEPs.

This is achieved by actively seeking feedback, and monitoring Key Performance Indicators (KPIs), both of which are a priority for our dedicated Quality Assurance team.

 

Benefit: Clear Links contribute to improve student experiencesatisfaction, and eventually retention rates.
Development Plans, Session Records and Development Review

The only provider to quality assure Development Plans, Session Records and Development Reviews for all students accessing tutor and mentor support with Clear Links.

Our Quality Assurance Team monitors submissions daily, and takes appropriate actions wherever necessary.

With the benefits of Plans, Session Records and Reviews, Clear Links underpins students’ understanding of the role and its boundaries, and helps to provide appropriate focus.

Clear Links assist students with achieving learning strategies as recommended in the Needs Assessment Report (NAR) and with developing as independent learners.

 

Benefit: we are proactive so that you and your students can be confident in the support.
Innovation: Always one step ahead since 2006.

Finally, our dedication and true commitment to supporting disabled students in Higher Education ensure we are always one step ahead of the challenges of NMH support provision. This makes Clear Links unique and delivers quality, reliability and value to the HEP and its students.

 

Benefit: Peace of mind. We design solutions, so that you can be confident with the efficiency of our service and focus on your ambitions.

Want to know more? Why not ask our experts?

Call us on 0114 278 6866

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