Expected Standards


Clear Links requires all support workers to be registered with us before they undertake a Support Assignment. Support workers will be fully registered when Clear Links has:

  • Received an application for support work
  • Received two satisfactory references
  • Received evidence of the registrant’s eligibility to work in the UK and copies of qualifications, training and experience required
  • Received a photograph of the registrant for ID Card purposes

Role Specific Training

All Clear Links support workers are expected to complete the relevant training and guidance relating to working as a support worker and to specific support role/s.

Support work will only be offered once training and guidance has been successfully completed.

Operational Practice

When a support worker is assigned work through Clear Links, they are provided with all the necessary guidance required to undertake the Assignment.

Support workers are required to work to a high standard in all aspects of the work assigned to them by Clear Links, including the following criteria:

  • Attendance
  • Attitude and behaviour towards Clear Links and others
  • Completion of Timesheets and Online Forms
  • Punctuality
  • Undertaking of Role(s)
  • Conduct

Information provided to the support workers includes the following documents:

  • Working Practices
  • Role Guidance
  • Timesheet Guidance
  • Health and Safety Guidance
  • Guidance for Development Plans
  • Development Reviews and Support Records
  • Terms of Engagement

Clear Links uses the above criteria to monitor all support workers to ensure they are working to the required high standards.

If a support worker does not meet the required standard in any of the above criteria, they will be provided with further guidance and may be put under review. This guidance will be provided to the support worker in a phone call and followed up with an email. Support workers will not usually be offered any new assignments during the period that they are under review.

Support workers can be removed from assignments and archived (at the absolute discretion of Clear Links) if they continue to work below the required standard.

However, support workers are removed from assignments and archived at the first instance of conduct which is deemed as gross misconduct. Actions regarded as gross misconduct include (but are not limited to) negligence resulting in serious loss, damage or injury; assault or attempted assault; theft; malicious damage to property; wilful disregard of duties or of instructions relating to a Clear Links assignment; deliberate and serious breach of confidence relating to the Company or its partner organisations, students or customers’ affairs; the use for personal ends of confidential information obtained by a support worker in the course of their assignment; falsification of records; conduct violating common decency including racial, sexual or other forms of unlawful discrimination or harassment of colleagues or others; conviction on a relevant criminal charge.

Please note that these standards should be read in conjunction with the Terms of Engagement for support workers and if there is any conflict between the two documents, then the Terms of Engagement will prevail.