Connect

NMH Management Software

Solutions for in-house disability support services

More than just matching software, Connect is a complete solution to manage NMH student support.

Disabled student support requires specialist skills and expertise. Connect is a bespoke software package for Non-Medical Help in Higher Education. It is developed by experts for experts to make the most of staff and budget resources.

For established in-house disability support teams, Connect can transform service delivery. Freeing staff from time consuming administrative tasks to focus on supporting students.

Connect delivers value for money to institutions managing NMH support services in-house by providing the right tools for staff, support workers and students.
How does Connect help disability support service teams?

“See at a glance what support the student is receiving and how many hours of support they have received to date.”

User survey
Connect Dashboard
User-friendly and time-saving.

Your dashboard contains KPIs, shortcuts to all critical NMH functions and real-time student feedback.

We have designed Connect to save time, automate tasks and increase efficiency of NMH support provision.

“The system has generally improved the way we offer NMH support to our students, and has been received positively by our users.”

User survey
A complete solution.

Matching, management, invoicing, payroll, quality assurance, feedback, right to work, missed sessions, timesheets... all online and with 24/7 access from any device!

Future-proofing is built into Connect. It is always up-to-date with new features developed by our team.

Moving to managing support remotely is intuitive with Connect.

Connect support page

“The Connect team have always been super helpful. It has improved some of our processes and raised questions about others.

Very user-friendly.”

User survey
Connect assignments
We are here to help.

The team behind connect has provided support to students at more than 300 HEPs for the past 14 years.

This unrivalled experience and expertise translates into an outstanding customer service, sharing good practice and our learning with every Connect client.

A quick overview of our software solution, specifically tailored for NMH student support, is provided below:

What is Connect?

Connect is the software that Clear Links has designed and built as the complete, specialist NMH software solution for in-house NMH services.

Connect provides assistance with the administrative functions of running a service; saving time, costs and increasing efficiency.


What are Connect’s features?
  • Intelligent matching identifies suitable support workers for each student, for both timetabled sessions and flexible 1:1 support.
  • Online timesheets allow support workers to claim their sessions and students to confirm the bookings.
  • Live management data available to HEP staff 24/7 with the ability to monitor each student’s projected and live spend.
  • Accessible from any devices including desktop, smartphones and tablets.
  • Exporting of reports payroll and invoicing data.
  • Connect is approved by Student Finance England (SFE) for online verification of timesheets.

What are the benefits of Connect?
  • Time saving: Easy matching and management of support – freeing your staff to spend time on other work.
  • Built-in compliance with the DSA-QAG Quality Assurance Framework requirements.
  • Student confidence in support: They can see their support diary online so know exactly what is happening with their support at all times.
  • Support workers efficiency. For example, they can submit timesheets online.
  • Control: The software works within funding parameters set by you – resulting in no overspends or support outside assigned hours.
  • Audit-ready: Connect logs and records all NMH support data, e.g. Reasons for cancelled support are recorded.

Will connect save me time?

Yes! We use the same system in-house and our average matching time in 2019/20 was under 9 hours.

It takes on average less than 40 seconds for a student to log in and confirm their support online. Reminders are sent automatically, so you don’t have to.


How can I update Connect without disruption to the service?

Entirely web-based so that you can be sure you are using the most up-to-date version.


Where can I see support workers diaries and availability?

You have total control on the NMH support. Workers detail, diary, sessions, assignment, etc. can be seen by clicking on a specific worker from your dashboard.


Can I export reports and NMH support data?

Yes. All data is exportable for invoicing and management purposes


Is training and on-boarding included?

Yes. Training and on-boarding is included in the monthly price. Ongoing support too, so just contact us , and we will assist you.


What if I need support within Connect?

Our team has the sector leading experience in supporting disabled students, as well as managing the provision and developping Connect and specialist NMH software. Just call or email us and we will assist with any queries.


How much does Connect cost?

£500 + vat per year and no hidden costs!

Unlimited usage, regardless of the number of hours invoiced, system users, or students.


More questions?

For more information or to arrange a demonstration, please contact:

info@clear-links.co.uk

Tel: 0114 278 6866