I was very impressed with the speed and friendliness of the service provided. Student feedback


Non Medical Help Support

This service is suitable for those institutions who wish to outsource the whole or a part of their Non Medical Help (NMH) service.

As part of the NMH Support service, Clear Links:

  • Recruits support workers – this includes advertising, reviewing applications, taking up references, meeting all applicants, checking eligibility to work documentation and any relevant qualifications
  • Trains NMH support workers (our in-house training staff are disability practitioners with specialist qualifications)
  • Provide the institution’s disability service with 24/7 access to a specialist bespoke online system (Crystal) through which students can be referred to Clear Links for NMH support, and live management information can be viewed to monitor students’ support matching status, usage of support hours, and funding spends
  • Matches students to suitable support workers and manages the support work provision
  • Operates the NMH support worker service, its practices, policies and procedures
  • Quality assures the service through online support worker records and student feedback
  • Provides an online system for support workers to view working practices, role descriptions and guidance, and to submit timesheets and any support records required
  • Provides an online system for students to check NMH support details and to confirm their support sessions
  • Operates the payroll and pays the NMH support workers weekly within the set boundaries of their assignment of work
  • Manages all payroll enquiries
  • Carries out weekly invoicing to the relevant funding body
  • Is responsible for invoice queries
  • Deals with all queries and issues arising from the NMH support work service

Where the institution runs an in-house NMH service but is not always able to meet the demand for the provision of suitable support workers to students, Clear Links can provide an ‘overflow’ service. This service delivers all of the provisions listed above.

Crystal online system