I was very impressed with the speed and friendliness of the service provided.

Student feedback


Non Medical Help Support

Clear Links has a solution to suit every institution


The following functions are performed by Clear Links to our exacting standards, proudly developed throughout 10 years of dedication to the sector:

  • Recruitment of support workers – this includes advertising, reviewing applications, taking up references, interviewing all applicants, checking eligibility to work documentation and any relevant qualifications and memberships
  • Training NMH support workers (our in-house training staff are disability practitioners with specialist qualifications)
  • Matching students to suitable support workers and managing the day to day provision
  • Operating the NMH support worker service, its practices, policies and procedures
  • Quality assurance for the service through student and support worker records feedback
  • Providing a specialist bespoke online system with 24/7 accessCrystal:

           – For students to check NMH support details and to confirm their support sessions

           – For institution’s disability service to refer students, access live management information and to monitor students’ support matching status, usage of support hours and funding spends

            – For support workers to view working practices, role descriptions and guidance, and to submit timesheets and any support records required

  • Operating the payroll and paying the NMH support workers weekly within the set boundaries of their assignment of work
  • Managing all payroll enquiries
  • Regular invoicing to the relevant funding body
  • Taking responsibility for invoice queries
  • Dealing with all queries and issues arising from the NMH support work service

Clear Links delivers the highest standards of NMH student support to over 250 HEPs.

Thanks to the expertise and experience of our team, our bespoke online system and our dedication to the sector, we achieved a 100% satisfaction with our HEP partners in our feedback survey in 2015/16.

Why not find out what Clear Links can do for you?